Having Problems Accessing your JTHS Materials at Home?

Have you worked from home and wondered why you can’t access your JTHS materials sometimes? It’s possible you are not connected to our network through Global Protect.  It’s easy to miss because it doesn’t alert you in a big way—you have to look for it. 

Global Protect software runs on your device and can be found in the lower right corner under “hidden icons.” GP protects you with the same security policies that protect you when you’re in a district building. It shows as a globe with another image over it, indicating whether you are connected or not.

If you are NOT connected, the globe will have a red X over it. When you click the icon, it will bring up a disconnected message in a box and then will generally reconnect you. 

If that doesn’t resolve your access issues, then it’s best to note as much of the following as possible and send the information to the help desk:

- Date and time of problem

- Error message (if there is one)
- A screenshot
- A click path for how you got to the error/problem

Contact Lea Sloan if you have further questions.